Cancellation policy

One-Time Purchase
Some items in our store may be offered to you as a subscription or a pre-order. This One-Time Purchase cancellation policy only applies to one-time purchases and does not apply to Subscriptions or Pre-Orders (see below for information on both, respectively). 

One-Time Purchase Orders can only be canceled before they have been dispatched. If your order has already been processed for shipment, please refer to our return policy for further instructions.

Subscription & Pre-Orders

Some items in our store may be offered to you as a subscription or a pre-order. The following cancellation policies lay out how you can change or cancel these kinds of purchases.  

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

You may cancel a subscription and receive a refund of your payment for the product as well as shipping and handling only if the first item in your subscription has not been processed for shipment.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it, but you will continue to receive the product for the remainder of the period you paid for. Cancellation will stop your subscription from renewing. E.g., if you have paid for a subscription which includes pre-paid items, for instance, an annual subscription, then your cancellation will not cancel the items paid for within that subscription that you have yet to receive. Furthermore, the cancellation will not entitle you to a pro-rated refund for those items that you have yet to receive.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. If you have difficulty accessing the platform to manage your subscription, then contact info@thekindnesscompany.com and a member of our team will provide you with the direct link to manage and update your subscriptions.

See our returns policy for more details on returns and refunds. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.